The real problem is the phone was operating on os 10.1 which is the very oldest version of BlackBerry q10 software. With 10.1 you absolutely cannot get the mms to work, there are literally not spaces to fill in the settings needed to get or send picture messages.
Navigate to settings on your blackberry 10 phone, scroll down to Software updates. Tap on it and you should see the notification of the new update. Blackberry 10 OS – 10.3.1563. The size of the update is about 1001MB (1GB). How to perform a software update on a BlackBerry 10 smartphone Apr 26, 2017 Blackberry Q10 Latest OS Firmware/Flash File (V10.3.1 Your can update your mobile old firmware if your mobile is working slow with the reason of its outdated firmware. Blackberry Q10 is specialist for using internet. You can use many flashing tools or … BlackBerry Q10 Smartphone Aug 08, 2016
Important New BlackBerry OS 10.2.1 Update: Lets You Do
Jul 26, 2013 Amazon.com: blackberry q10 battery Blackberry OEM Premium Quality Home Charger USB Adapter for Blackberry Z10, Q10, Z30, Passport, Classic, Tour 9630, Torch 9810, Curve 3G 9330 4.3 out of 5 stars 157 $9.99 $ 9 . 99
Updating the BlackBerry 10 Dev Alpha Device Software
If you need to upgrade your operating system (OS) and your BB10 Z30, Z10, Z3, Q10 and Q5 models. This process will wipe your device, see the notes below in the instructions. (OS 10.2.0.1803 has been officially released by BlackBerry and the carriers have begun to roll it out to users.) blackberry z10 flashing | restore and update | online Dec 07, 2017 BlackBerry 10 - Wikipedia